muliaPrivacy Policy

This page describes what we collect when you use mulia and how we keep that data protected. We at mulia take your privacy seriously. We collect only the information we need to run our platform, verify your identity, process your payments, and support your account. We do not sell your data to third parties, and we do not use it for marketing beyond your mulia account.

Our services are available only where local law permits. Users are responsible for verifying that their access and use of mulia comply with their own jurisdiction's law. We do not offer our services in jurisdictions where online wagering is prohibited.

What we collect on mulia

We collect your email address, phone number, and full name when you create your mulia account. We also collect your date of birth and residential address for identity verification. These details are required to comply with anti-money-laundering regulations and to prevent fraud across our platform.

We log your gameplay activity: which games you enter on mulia, how long you play, your tournament participation, and your account balance at each session. We use this data to detect unusual patterns (such as rapid account takeover attempts) and to help you recover your account if you forget your password.

We collect your IP address and device information (browser type, operating system, device model) when you access mulia. This helps us troubleshoot technical issues and prevent unauthorised access from unfamiliar locations.

How we use your data on mulia

We use your personal information to verify your identity, process your deposits and withdrawals, and manage your mulia account. We also use it to respond to your support requests, investigate disputes, and comply with legal obligations.

We analyse gameplay data in aggregate (not individually) to improve our platform—for example, to identify which slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) are most popular in Jakarta, Surabaya, Bandung, Medan, and Semarang, or to detect technical bugs in our live-dealer tables.

We may contact you by email or SMS to notify you of account activity, tournament schedules, or important policy changes. We do not send marketing emails unless you opt in. You can disable notifications in your mulia account settings at any time.

Third-party processors and data sharing

Our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and our banking partners) receive your transaction data to complete deposits and withdrawals. These processors are bound by their own privacy policies and data-protection agreements.

We may share your data with law enforcement or regulatory authorities if required by law. We do not share your data with advertisers, data brokers, or other commercial entities.

Our servers may sit outside your jurisdiction. By using mulia, you consent to your data being processed and stored in locations where we operate, subject to the same security standards we apply locally.

Your rights and our commitments

You have the right to request a copy of the personal data we hold about you on mulia. You can also request that we correct inaccurate information or delete your account and associated data, subject to legal retention requirements.

We encrypt all data in transit (using HTTPS) and at rest (using AES-256 encryption). We limit access to your data to mulia staff who need it to support your account. We conduct regular security audits and penetration tests to identify and fix vulnerabilities.

We retain your account data for as long as your mulia account is active, plus seven years after closure to comply with financial regulations. Transaction logs are retained for ten years. You can request early deletion of non-essential data by contacting our support team.

We update this privacy policy periodically to reflect changes in our platform or legal requirements. We notify you of material changes by email. Your continued use of mulia after an update constitutes acceptance of the revised policy.